Leaders and employees at all levels must develop effective communication skills to build strong collaborative working relationships based on trust and respect. Our communication course provides the tools and skills needed to manage various types of situations in the workplace with a adaptable, authentic, and confident approach. Participants will learn to communicate effectively with simple, concise language and with the correct approach. They will learn to enhance their listening skills to anticipate and avoid misunderstandings and to help deal with difficult situations. By the end of the course participants will understand how to take advantage of their communication strengths, recognize their weaknesses, effectively use communication tools and how to better handle difficult discussions.